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Medical Assistance in Switzerland
Located in Zurich, SwissMedExpert provides comprehensive medical assistance services across Switzerland ensuring maximum responsiveness and tailor-made solutions for our patients and partners.
Roman Kononov
CEO of SwissMedExpert
We help people. You can count on us to manage medical emergencies. As your dedicated administrative contact, we’re available 24/7 – ready to arrange premium treatment and world-class care at the best possible rates in more than 70 hospitals in Switzerland.
Why Us
Extensive experience from 2011
Extensive experience from 2011
Rely on our deep expertise to guide your health journey with confidence, clarity, and peace of mind.
We’re commited to our patients & clients
Your well-being is our top priority. We’re fully dedicated to ensuring every patient and client receives the highest level of care and support.
Dedicated team
Our professionals work together to provide exceptional service and personalized solutions designed around your individual needs.
Comprehensive Assistance. Anytime, Across Switzerland
Travel Concierge
We take care of all your travel needs, including hotel bookings, flight arrangements, interpreter services, legal aid, and much more, ensuring a seamless travel experience.
We take care of all your travel needs, including hotel bookings, flight arrangements, interpreter services, legal aid, and much more, ensuring a seamless travel experience.
Emergency Room Visits
Prompt and reliable coordination of emergency room visits to ensure you receive timely, high-quality urgent care. Our team manages the process efficiently so you can focus on your recovery.
Prompt and reliable coordination of emergency room visits to ensure you receive timely, high-quality urgent care. Our team manages the process efficiently so you can focus on your recovery.
House Calls
We organize home visits by qualified medical practitioners who deliver personalized care and attention in the comfort of your own home - ideal when travel isn’t practical or convenient.
We organize home visits by qualified medical practitioners who deliver personalized care and attention in the comfort of your own home - ideal when travel isn’t practical or convenient.
Specialist Appointments
Coordinating and scheduling consultations with experienced specialists across a wide range of medical fields to provide targeted, expert care for your specific health concerns.
Coordinating and scheduling consultations with experienced specialists across a wide range of medical fields to provide targeted, expert care for your specific health concerns.
Medical Transportation
Arranging dependable ambulance services and medical escort options for safe, comfortable hospital transfers and other medical journeys, ensuring professional care throughout the trip.
Arranging dependable ambulance services and medical escort options for safe, comfortable hospital transfers and other medical journeys, ensuring professional care throughout the trip.
Prescription Assistance
Coordinating timely prescription refills and convenient medication delivery to ensure you always have access to the treatments you need without interruption.
Coordinating timely prescription refills and convenient medication delivery to ensure you always have access to the treatments you need without interruption.
Diagnostic Services
Arranging laboratory tests, imaging, and diagnostic procedures efficiently to support accurate and timely medical evaluations.
Arranging laboratory tests, imaging, and diagnostic procedures efficiently to support accurate and timely medical evaluations.
Post-Hospital Care
Providing follow-up care and ongoing medical supervision after hospital discharge to promote a smooth and safe recovery at home.
Providing follow-up care and ongoing medical supervision after hospital discharge to promote a smooth and safe recovery at home.
Medical Equipment Rentals
Supplying essential medical equipment such as wheelchairs, oxygen tanks, and mobility aids, tailored to your specific recovery or care requirements.
Supplying essential medical equipment such as wheelchairs, oxygen tanks, and mobility aids, tailored to your specific recovery or care requirements.
Health Monitoring
Offering continuous health monitoring and remote consultations with trusted healthcare providers, ensuring proactive and personalized care at all times.
Offering continuous health monitoring and remote consultations with trusted healthcare providers, ensuring proactive and personalized care at all times.
General Practitioners (GPs)
Easy access to general medical consultations, preventive check-ups, and comprehensive health assessments with trusted GPs who help you maintain and improve your overall well-being.
Easy access to general medical consultations, preventive check-ups, and comprehensive health assessments with trusted GPs who help you maintain and improve your overall well-being.
The journey begins with a conversation
70+
Hospitals & Clinics
2780
Patients
350+
Professors
15
Years of Work
SwissMedExpert helps organizations care for their most valuable asset - their people
We deliver comprehensive health programs that enhance well-being, prevent health risks, and strengthen workplace performance.
Our personalized medical check-ups integrate expert knowledge, customized solutions, and continuous support. With SwissMedExpert, you can build a healthier, more engaged, and more productive teams.
Our personalized medical check-ups integrate expert knowledge, customized solutions, and continuous support. With SwissMedExpert, you can build a healthier, more engaged, and more productive teams.
Extensive Medical Network
Our extensive network spans across Switzerland, providing your patients with assistance across the entire country.
70+
Hospitals & Clinics
We are here to offer personalized solutions for every challenge, no matter how complex.
Assistance solutions tailored to your needs
At SwissMedExpert, we go above and beyond standard solutions to create services that fit you perfectly. We design bespoke medical and travel‑concierge services that are precisely tailored to your needs, ensuring your customers enjoy maximum safety, comfort, and peace of mind.
Personalized Medical Networks
We build custom medical networks on demand, shaping each connection to match your specific requirements. By tailoring every element, we not only meet your clinical needs but also keep costs under control.
We build custom medical networks on demand, shaping each connection to match your specific requirements. By tailoring every element, we not only meet your clinical needs but also keep costs under control.
Complex Cases Management
Our expert team handles the most challenging situations with speed, precision, and compassion. No matter how intricate the case, we deliver a bespoke solution that reflects the highest standards of expertise and care.
Our expert team handles the most challenging situations with speed, precision, and compassion. No matter how intricate the case, we deliver a bespoke solution that reflects the highest standards of expertise and care.
Integrity & Innovations
Rapid & Reliable Response
Every assistance request is managed exclusively via email and acknowledged within just 10 minutes, guaranteeing swift action.
Extensive Network & Direct Provider Access
Through our exclusive partnerships with direct providers, we coordinate seamlessly with leading hospitals, clinics, and service partners across the globe.
Transparent Pricing
By providing original invoices, we guarantee full transparency in billing - streamlining claims processing and simplifying financial documentation for our clients.
Cutting-Edge Anti-Fraud Measures
We place security at the forefront with advanced anti-fraud systems and protocols. By detecting and preventing fraudulent activities, we protect both clients and service providers.
Our Operational Process Flow
Case Reception & Acknowledgment
- Single‑Channel Intake: All assistance requests are submitted exclusively through email, creating a streamlined and organized workflow.
- Rapid Confirmation: We send a receipt acknowledgment within 10 minutes of arrival, eliminating waiting times and the need for follow‑up phone calls.
- Immediate Logging & Triage: The case is instantly recorded in our system, assigned a unique reference number, and handed off to the triage team for prompt assessment.
- Situation Evaluation: The operations team quickly reviews each case, assesses its urgency, and determines the most effective course of action.
- Provider Selection: Using the specific details of the case and the client’s requirements, we pinpoint the closest and most appropriate service provider.
- Patient Communication: Immediately after the provider is chosen, we open a direct WhatsApp channel with the patient, keeping them continuously informed and reassured throughout the entire process.
Initial Case Assessment
Service Execution & Monitoring
- Active Service Delivery: Whether it’s a medical procedure, patient transport, or equipment repair, the service is carried out while our team continuously tracks every step of the process.
- Real‑Time Client Updates: We keep the client informed with live status reports, so they always know exactly where things stand.
- Constant Patient Communication:Through an ongoing WhatsApp thread, we provide the patient with timely updates and support, ensuring they never feel alone or uncertain throughout the entire experience.
- Partner Network Activation: We instantly mobilize our vetted network of hospitals, clinics, technical service providers, and roadside‑assistance teams based on the case requirements.
- Comprehensive Briefing: The assigned case manager delivers a full, up‑to‑date briefing to the selected provider, covering the patient’s condition, location, and any special considerations.
- Real‑Time Dispatch Coordination: The manager oversees the entire dispatch process, monitoring progress and maintaining continuous communication to ensure the service is delivered promptly and accurately.
Coordination & Provider Dispatch
Case Closure & Follow‑Up
- Post‑Service Review: Once the service is completed, the case is audited for completeness, and the client’s satisfaction is verified before officially closing the ticket in our system.
- Quality‑Control Check: A detailed QC inspection is performed to confirm that all service standards were met, after which the required reports and final invoice are generated.
- Patient Confirmation: We reach out to the patient for a final check‑in, ensuring they are fully satisfied and have no remaining questions or concerns.
Cost Containment & Billing Management
- Preferred‑Rate Agreements: We leverage pre‑negotiated pricing contracts and cost‑control tactics to keep expenses to a minimum without compromising service quality.
- Optimized Expense Oversight: Continuous monitoring of all charges ensures that every Swiss Franc spent aligns with the agreed‑upon rates and the client’s budget expectations.
- Streamlined Direct Billing: When applicable, invoices are issued straight to the client or end‑user, eliminating intermediary steps and accelerating payment cycles for a friction‑free financial workflow.
Our Core Values
Integrity First
We act with transparency and honesty - building trust with clients, partners, and each other.
We act with transparency and honesty - building trust with clients, partners, and each other.
Driven by Innovation
We welcome bold ideas and challenge the status quo to solve problems smarter and faster.
We welcome bold ideas and challenge the status quo to solve problems smarter and faster.
Customer-Focused Excellence
We put clients first, respond quickly, and aim to deliver more than expected every time.
We put clients first, respond quickly, and aim to deliver more than expected every time.
Always Learning
We grow through feedback, embrace change, and treat challenges as opportunities.
We grow through feedback, embrace change, and treat challenges as opportunities.
Empowered & Inclusive
Diverse voices make us stronger. Everyone here has space, voice, and value.
Diverse voices make us stronger. Everyone here has space, voice, and value.
Resilient by Nature
We adapt fast, face change with confidence, and turn obstacles into growth.
We adapt fast, face change with confidence, and turn obstacles into growth.
Contacts